MOMOKO HÉBERT Wixom, MI 48393 (248) 909-7188 Momoko.Hebert@gmail.com MomokoHebert.com Linkedin.com/in/MomokoHebert Twitter.com/MMKHBRT ABOUT ME: I have always been fascinated with the business of fashion and retail, and have dreamed of becoming a buyer since my early teens. I am ready to make that dream a reality and take the next step in my career by becoming a buying professional. With my extensive work experience, comprehensive academic background, and eagerness to expand my skillset, I know I can make an impact in any situation I am put into! Please feel free to contact me if you have any further questions or request any additional information. Thank you very much for your time and consideration. SKILLS & QUALITIES: * Retail Math * Data-Entry * Data research and analysis * Social Media Brand Management * Advanced in Microsoft Excel * Advanced in Microsoft Outlook * Advanced in Microsoft Word * Advanced in Microsoft PowerPoint * Excellent customer service and communication skills * Helpdesk ticketing system (CA Service Desk Manager) * Troubleshooting medical trial devices * Oral and written fluency in English and Japanese * Intermediate in NetSuite ERP system * Effective multi-tasking * Outstanding organizational and time-management skills WORK EXPERIENCE: Mar 2012 - Current Japanese-English Bilingual Support Technician Stefanini, Life Sciences Services Department - Southfield, MI * Handle incoming and outbound calls and e-¬mails and log all end user questions and issues accurately and precisely into ticketing system in both English and Japanese * Troubleshoot hardware, software and network related issues in reference to knowledge base articles and continuous training and learning * Provide restorative and maintenance actions to resolve end user issues in an average of under 10 minutes on calls and an average of under 1 hour by e-mail * Escalate issues to higher levels of support for issues that are out of scope, reporting a concise summary for speedy investigation and resolution * Practice independent decision making while working in a team environment, assisting colleagues with overflow tasks while completing own tasks to ensure SLA is continually above 90% for all clients Jun 2011 - Mar 2012 Part-time Impact Team Member Abercrombie & Fitch - Ann Arbor, MI * Improved and maintained the effectiveness of merchandise flow and presentation standards throughout the store and stockroom * Shared the Store Manager’s responsibility of training new associates * Cross-trained as a Model and effectively performed tasks of two separate positions * Chosen for annual promotion for high performance and exceptional work ethic * Developed quality relationships with colleagues and managers by displaying reliability and trustworthiness * Provided excellent customer service by handling questions and concerns with speed and professionalism INTERNSHIPS: Apr 2016 - Jun 2016 Associate Production Coordinator Cranberry Tantrums - Chicago, IL * Social media brand management * User and competitor analysis * Planning and executing campaigns for marketing efforts * Photo shoot assistance * Profit analysis and research * Blogger event attendance and networking * Trend analysis Feb 2016 Production Volunteer for Bonnie Atlas Showroom Michigan Women's Wear Market - Livonia, MI * Setup and dismantling of booths * Communicating with buyers and presenting merchandise and its terms * Taking orders from buyers and filling out purchase orders Sep 2013- Dec 2013 Part-time Inventory Specialist Everything Alpaca - Royal Oak, MI * Dramatically increased efficiency by organizing, itemizing and labeling products in warehouses * Implemented an inventory management system * Taking orders from customers/buyers and filling out purchase orders * Packing and shipping orders EDUCATION: December 2016 Eastern Michigan University - Ypsilanti, MI * Major: Bachelor of Science in Apparel, Textiles, and Merchandising * Minor: Management May 2010 Washtenaw Community College - Ann Arbor, MI * Associates Degree: Certificate of Liberal Arts MACRAO